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Almost everything you need to know about shopping with Harlow
We offer the following payment options:
We may be able to alter your order before we post it to you. Email us at online@harlowstore.com with your request as soon as possible and we’ll see what we can do, but it may not always be possible.
If you would like to return an item you have ordered, that is no problem at all – please refer to our returns page.If a product is out of stock, sign up for a restock notification, available on each product page. Not all items will be restocked, so email us at online@harlowstore.com for more information.
Raise your hand if you’ve trekked for hours through a shopping mall, only to arrive home with something you sort-of liked or nothing at all? Yes, us too. That’s why when we started Harlow, we realised that the best shopping and try-on experience is in the comfort of your own home.
Simple!
Yes, we do!
For orders $150 and over:
For orders under $150:
For orders under $150:
Yes, we are shipping internationally. We currently have a flat $40.00 AUD to ship anywhere in the world (NZ excepted). New Zealand is $30.
Australia Post will attempt to deliver between 9am - 5pm on business days. We currently use Safedrop which means they will leave the package in a safe place. If there is no safe place a card will be left and your order will be sent to the nearest post office.
We may be able to alter your order before we post it to you. Email us at online@harlowstore.com with your request as soon as possible and we’ll see what we can do, but it may not always be possible. Please ensure the correct post codes are entered at checkout. If you are in an office building, please add your company name to avoid your package being sent back to us.
You will receive your tracking information once dispatched. If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks, but Australia Post should eventually return the package to us.
Over 90% of late items arrive within 5-7 days of their expected delivery date.
If the delivery is taking much longer than expected, please lodge an investigation using the link below :
Still have issues? Please contact us at online@harlowstore.com
We may be able to combine your orders if they are made on the same day, please email us atonline@harlowstore.com if you have made multiple orders and would like them combined into one parcel.
You can return any item within 30 days of purchase if the item is:
Returns that are accepted are eligible for a refund, store credit or exchange (of size or another item).
Please Note:
Sale Purchases
We honor our returns for items that are reduced and on sale, however during Sale Promotional Periods there may be restrictions on change of mind returns. Please refer to the conditions during Sale times.
Outlet Purchases
Items purchased through The Outlet are only returnable for exchange or store credit . We do not refund on Outlet items.
Returns on earnings.
Due to health regulations we are unable to accept returns on Jewellery.
Gift Cards and are not refundable.
Please refer to our Returns Policy for full terms and Conditions:
You will receive a confirmation email from us that we have received your parcel.
You will then receive an email confirming that your item has been accepted for return. If we are unable to accept the return or need top contact you about your return, you will receive an email or text from us. If we cannot accept your return for any reason we will follow up with an email about the reasons.
If you have received a product that you believe to be faulty, please go to our returns portal and follow the steps which will take you to an option to upload a photo and describe the issue with the item. We will assess and get back to you via email with our response.
We may be able to alter your order before we post it to you. Email us at online@harlowstore.com with your request as soon as possible and we’ll see what we can do, but it may not always be possible.
If you are having any issues with your order, please ensure you get in touch with us prior to placing your order.
Yes, we certainly do! You can shop our gift cards here.
** Please note that when purchasing a Gift Card all storewide offers & discount codes do not apply.
Gift Cards are valid for 3 years. The date of expiry is shown on your gift voucher once purchased. You have until that date to redeem this voucher. Please contact us at online@harlowstore.com prior to the date if you have any issues with redemption.
Click ‘login’ on the top right-hand corner of our website, and select the ‘forgot your password’ option.
No one else can see your password, not even us, so this is the only way to obtain a new one.
We suggest you search your email accounts for harlowstore.com and any previous communication from us will appear. If you are still unable to find the correct email address, please email us at online@harlowstore.com and we can look into this for you.
If you have not received your $25 discount code for signing up, please ensure you have checked your junk/spam folder in your email. The email should be coming from online@harlowstore.com. If you are still having trouble please send us an email at online@harlowstore.com and we will sort this out for you as quickly as possible!
We love feedback! Email us at online@harlowstore.com
