Returns & Exchanges

It's important to us that you love your new Harlow pieces and you feel comfortable wearing them.

It's why we make returns easy, 

You can return any item within 14 days of purchase if the item is:

  • In its original saleable condition - unmarked, unwashed, and undamaged,
  • All labels are still attached to the product (care instructions, size tags, and the barcoded swing tag).

Returns that are accepted are eligible for a refund, store credit (for the amount purchased), or exchange (of size or another item).

PREORDER RETURNS

All the same terms and conditions apply as above, with the 30-day return timeline starting from when your order is shipped

Sale Purchases

We honour our returns for items that are reduced and on sale, however during Sale Promotional Periods, there may be restrictions on change of mind returns. Please refer to the conditions during Sale times.

Tracking your return label status  

When you have made your payment for your return label, you can track or re-download it at your own convenience. If you lose track of the label or email, all you need is your order ID and email address to retrieve this information again.   

Returns on earrings.

Due to health regulations we are unable to accept returns on Jewellery.

Gift Cards and are not refundable.

If your purchase doesn't quite work out you can make a return in 4 easy steps! We have a new online portal that simplifies the process for you.

  1. Visit the link: https://www.harlowstore.com/pages/returns
  2. Enter your order number and email address
  3. Select the items you wish to return and choose your refund/exchange options.
  4. Print your shipping label and mail it back to us. 

We are now offering the option to purchase an Australia Post label or barcode in the portal to send your item back. 

Print your label at home or take your return and barcode to your nearest Australia Post Collect and Return location (those marked with a printed symbol on the map) and they'll print it for you.

Any questions? We are here to help!

Email us at online@harlowstore.com