Where is My Refund?

Once we've received your item/s at our studio, we'll process your return and issue a refund to your original form of payment, within 3 working days.

We'll send you an email to let you know we've issued the refund. It may take up to 10 additional days for the funds to show in your account depending on your card or bank. Please refer to your bank for transfer times.

If you use a buy now, pay later provider such as afterpay, humm and zipPay, the payments may continue even after we refund because the payment provider may take extra time to stop their debits. Partial refunds will be adjusted accordingly by them.

All providers offer an online and mobile account where you can check your outstanding payments. Please refer to the provider websites for full details:

Your refund includes the total value of any returned items. Please note that delivery fees are not refundable unless you receive an incorrect item.