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CAN I GET HELP WITH SIZING?
You sure can! email us at online@harlowstore.com, use our contact us page or DM us on Facebook. (Please note we may not respond unless between the hours of Mon-Fri 9-5 AEST.)
CAN I USE A GIFT CARD/STORE CREDIT DURING THE SALE?
Absolutely! To use your gift card/store credit online, add your items to cart as normal, and when you get to the checkout screen click “Add a discount code or a gift card“ and input your gift voucher code – it’s that easy.
CAN I RETURN ITEMS I PURCHASED ON SALE?
For sale items, we offer a refund, credit note (at 110% of purchase value) or exchange within 30 business days from the date of shipment.
For garments in The Outlet we only accept Store Credit or Exchange.
Please note - we are unable to accept returns or exchanges on earrings.
Just use our returns portal to arrange the return and exchange. Because it's a sale we may not be able to fulfil your first choice but you can exchange for anything on the site.
IF I EXCHANGE AFTER SALE DO I HAVE TO PAY THE DIFFERENCE?
We will honour sale prices for exchanges within a 30 day period after the sale. Keep in mind, we’ll only honour prices on styles that were available during the sale.
