In exciting news we are now able to offer a flat rate of $15 for express shipping to New Zealand!

It's going to be quicker and easier to get Harlow delivered straight to your door in record time. Nothing worse than the suspense of waiting for an online purchase to arrive!

We know you are keen to get your gorgeous Harlow purchase in your hot little hands, and we endeavour to get all orders received before 12.00 PM to be sent out the same day.

However we can only guarantee dispatching your order within 3 working days from when the order was received in our online shop. If you need something within a limited time frame it is best to check with us to make sure that it is going out in a timely manner. We'll update you on what we can do for you.

We have been advised the delivery window is 2-4 working days but as always this may be a little longer depending on your location and speed of delivery. Allow for up to 7 days to be certain.

Please note: any orders $400 NZD and over may result in a collection of 15% GST and fees and a delay through customs.

Tracking

When your order is sent out we will send you the tracking details, so that you can track the parcel from your end.

FAQ

Can I change my order once it has been processed?

After you have clicked "Process Payment" your order is finalised and you cannot make any online changes to your order. Our system is designed to fill orders and get them on their way as quickly as possible and does not allow for any changes once the order has been processed.

However if you do have made an error or have any issue, please send an email to us at online@harlowstore.com and we will assist you if possible.

Can I track my order?

When we receive your order we will automatically send you an email with your order number and details attached.

When your order has been dispatched you will again receive an email with your tracking number.  You will then also receive your tracking number and delivery updates from Australia Post to the email address you supplied, when placing your order.