Returns FAQ

You can return and exchange any item within 30 days of purchase if the item is :


*In its original saleable condition - unmarked, unwashed and undamaged,


*All labels are still attached on the product (care instructions, size tags, and the barcoded swingtag).


(We are unable to accept returns on Jewellery.)


Returns that are accepted are eligible for a refund, store credit or exchange (of size or another item). Refunds are not available for Outlet items.


Please refer to our Refund Policy for full terms and Conditions:


Refund Policy

You will receive a confirmation email from us that we have received your parcel.

You will then receive an email confirming that your item has been accepted for return. If we are unable to accept the return or need to contact you about your return, you will receive an email or text from us. If we cannot accept your return for any reason we will follow up with an email about the reasons.

The returns portal will guide you through the process and you can choose to be refunded, accept a store credit or request an exchange.

For refunds you will be credited back to the original method of payment that you made with your order.

For store credit you will receive a gift card to the value of your return.

For an exchange we will hold your new item and on receiving your return, mail out your replacement. We cover the cost of shipping for the first exchange on any order made.

If you have received a product that you believe to be faulty, please go to our returns portal and follow the steps which will take you to an option to upload a photo and describe the issue with the item. We will assess and get back to you via email with our response.

https://360.postco.co/harlowstore

Once we've received your item/s at our studio, we'll process your return and issue a refund to your original form of payment, within 3 working days.

We'll send you an email to let you know we've issued the refund. It may take up to 3-7 additional days for the funds to show in your account depending on your card or bank. Please refer to your bank for transfer times.

If you use a buy now, pay later provider such as afterpay, humm and zipPay, the payments may continue even after we refund because the payment provider may take extra time to stop their debits. Partial refunds will be adjusted accordingly by them.

All providers offer an online and mobile account where you can check your outstanding payments. Please refer to the provider websites for full details.


afterpay


humm


zipPay


Your refund includes the total value of any returned items. Please note that delivery fees are not refundable unless you receive an incorrect item.