Australian Shipping

ALL AUSTRALIAN PREORDERS INCLUDE FREE EXPRESS SHIPPING 

• Standard Parcel Post - FREE
• Express Post - $7.

For orders under $150:

• Standard Parcel Post - $12.00
• Express Post - $14.00

We know you are keen to get your gorgeous Harlow purchase into your hot little hands. Currently, we are shipping Monday, Tuesday, and Thursday.

We strive to get deliveries to metro areas between 2-3 days, and regional areas between 3-5 days.

However, we can only assure you of dispatching your order within 2 working days from when the order was received on our system and you receive your order based on Australia Post's standard delivery times.

During a sale there may be an extra day for dispatch to be sent out due the higher volume of orders.

We use Australia e-Parcel for shipping. Please refer to the Australia Post site for standard delivery times.

Click here to view standard Australia Post's delivery times.

Australia Post will attempt to deliver between 9am - 5pm on business days. We currently use Safedrop which means they will leave the package in a safe place. If there is no safe place a card will be left and your order will be sent to the nearest post office.

Please note the delivery times should be treated as estimates only. These times commence from the date your order is dispatched.

If you want your item as fast as possible there is an option of Express Post for a charge of $12.00 for orders under $150 and $5 for those $150 and over.  This is the fastest option for sending through the post with most areas of Australia receiving their article in 1-2 days.

Can I change my order once it has been processed?

After you have clicked "Process Payment" your order is finalised and you cannot make any changes to your order via our website. Our system is designed to fill orders and get them on their way as quickly as possible and does not allow for any changes once the order has been processed.

However, if you have made an error or have any issues we can rectify it if we get to it in time. Please email us at online@harlowstore.com as soon as you are aware and we will assist you if possible.

Can I track my order?

Yes! When your order has been dispatched you will receive an email with your tracking number. You will then also receive delivery updates from Australia Post.

Click here to check your tracking number

Please note : Over 90% of late items arrive within 5-7 days of their expected delivery date.

If the delivery is taking much longer than expected, please lodge an investigation using the link below : 

Find a missing item >

Still have issues? Please contact us at online@harlowstore.com.

New Zealand Shipping

We are offer a flat rate of $30 for express shipping to New Zealand.

We can only assure you of dispatching your order within 2 working days from when the order was received on our system and you receiving your order based on Australia Post's standard delivery times.

During a sale there may be an extra day for deliveries to be sent out due the higher volume of orders.

We have been advised the delivery window is 6-12 working days but as always this may be a little longer depending on your location and speed of delivery. 

Please note: Any orders $400 NZD and over may result in a collection of 15% GST and fees and a delay through customs.

Once orders arrive, they may be subject to custom clearance procedures, which may cause additional delays. We can't be held responsible for these potential delays. 

Harlow is not responsible for potential additional duties and taxes that are applied in the country of delivery. Any custom duties, foreign taxes or other fees imposed by the country of delivery are the sole responsibility of the customer. Further enquiries can be made to your local customs office.

Do you ship internationally?

Yes, we are shipping internationally.

We currently have a flat $40.00 AUD to ship anywhere in the world (NZ excepted).

We ship with Australia Post International Express.

Please refer to the Australia Post website for shipping times.

Once orders arrive, they may be subject to custom clearance procedures, which may cause additional delays. We can't be held responsible for these potential delays.

Harlow is not responsible for potential additional duties and taxes that are applied in the country of delivery. Any custom duties, foreign taxes or other fees imposed by the country of delivery are the sole responsibility of the customer. Further enquiries can be made to your local customs office.

Need any additional help? Email us at online@harlowstore.com and we will respond during business hours.

It's important to us that you love your new Harlow pieces and you feel comfortable wearing them.

It's why we make returns easy, 

You can return any item within 14 days of purchase if the item is:

• In its original saleable condition - unmarked, unwashed, and undamaged,
• All labels are still attached to the product (care instructions, size tags, and the barcoded swing tag).

Returns that are accepted are eligible for a refund, store credit (for the amount purchased), or exchange (of size or another item).

PREORDER RETURNS

All the same terms and conditions apply as above, with the 14-day return timeline starting from when your order is shipped

Sale Purchases

We honour our returns for items that are reduced and on sale, however during Sale Promotional Periods, there may be restrictions on change of mind returns. Please refer to the conditions during Sale times.

Tracking your return label status  

When you have made your payment for your return label, you can track or re-download it at your own convenience. If you lose track of the label or email, all you need is your order ID and email address to retrieve this information again.   

Returns on earrings.

Due to health regulations we are unable to accept returns on Jewellery.

Gift Cards and are not refundable.

If your purchase doesn't quite work out you can make a return in 4 easy steps! We have a new online portal that simplifies the process for you.

1. Visit the link: https://www.harlowstore.com/pages/returns
2. Enter your order number and email address
3. Select the items you wish to return and choose your refund/exchange options.
4. Print your shipping label and mail it back to us. 

We are now offering the option to purchase an Australia Post label or barcode in the portal to send your item back. 

Print your label at home or take your return and barcode to your nearest Australia Post Collect and Return location (those marked with a printed symbol on the map) and they'll print it for you.

Any questions? We are here to help!

Email us at online@harlowstore.com